Privacy Policy for eyeTech Solutions

E911 EMERGENCY


Last Updated: September 5, 2025


1. Introduction


Welcome to eyeTech Solutions ("we," "us," "our"). We specialize in the installation and maintenance of alarm systems, camera systems, and providing comprehensive IT support and installations. We are committed to protecting the privacy and security of our clients' information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any way (collectively, our "Services").

Please read this privacy policy carefully. If you do not agree with its terms, please do not use our Services.


2. Information We Collect


We collect information necessary to provide you with high-quality security and IT services.

2.1 Information You Provide to Us

  • Contact & Billing Information: Name, business name, property address, email address, phone number, and payment information.

  • Service Configuration Information: Site plans, property layout details for system installation, emergency contact lists for alarm monitoring, and user access codes for security systems.

  • IT Support Credentials: If you require IT support, you may provide us with credentials (such as usernames and passwords) to access your computers, networks, or software accounts. We only use these with your explicit, temporary consent to perform the requested service.

2.2 Information Processed on Your Behalf While providing our Services, we may install systems that process data. You, the client, are typically the controller of this data. Our access is strictly limited.

  • Camera System Footage: Video and audio recordings are generated by the camera systems we install. This data is typically stored on-site at your property (on a local recorder) or in a cloud service account that you control. Our technicians do not have access to your footage unless explicitly granted by you for maintenance or troubleshooting.

  • Alarm System Data: Logs of alarm events, sensor activity (e.g., door/window open/close), and system arming/disarming. This information is used for monitoring and service purposes.

  • Data Accessed During IT Support: While providing IT support, our technicians may incidentally view data stored on your systems (documents, emails, files). Our policy is to access the minimum information necessary to diagnose and resolve your technical issue, and we are committed to maintaining the confidentiality of all client data.

2.3 Information We Collect Automatically When you visit our website, we may automatically collect certain information from your device.

  • Log and Usage Data: IP address, browser type, operating system, pages visited, and the dates/times of your visit. This helps us improve our website.

  • Cookies: We use cookies to help our website function effectively. You can manage cookies through your browser settings.


3. How We Use Your Information


We use the information we collect to:

  • Provide, operate, and maintain our Services, including installation, maintenance, and support.

  • Establish and manage your account and process payments.

  • Provide alarm monitoring services and facilitate the dispatch of emergency services.

  • Respond to your service requests, questions, and support needs.

  • Send you administrative information, such as technical notices, invoices, and security alerts.

  • Comply with our legal and regulatory obligations, including those required by law enforcement or for insurance purposes.


4. How We Share Your Information


We do not sell your personal information. We may share your information only in the following limited circumstances:

  • With Third-Party Monitoring Stations: If you subscribe to alarm monitoring, we must share your name, property address, and emergency contact list with our professional central monitoring partner to enable emergency dispatch.

  • With Service Providers: We may share information with vendors who perform services for us, such as payment processing or software providers for our business operations. These providers are contractually obligated to protect your data.

  • For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

  • With Your Consent: We may share your information with any other third party with your prior consent.

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


5. Data Security


We use a combination of administrative, technical, and physical security measures to protect your personal information. These include access controls, encryption, and secure storage. While we take all reasonable steps to secure your data, please remember that no method of transmission over the Internet is 100% secure. We also encourage you to practice good security hygiene, such as using strong, unique passwords for your accounts.


6. Data Retention


We retain your personal information for as long as necessary to provide you with our Services, maintain our business relationship, and comply with our legal, financial, and reporting obligations. Data that you control (such as camera footage on your local recorder) is retained according to your own settings and policies.


7. Your Rights and Choices


Under Canadian privacy law (PIPEDA), you have rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.

  • Right to Correction: You have the right to request the correction of inaccurate or incomplete information.

  • Right to Withdraw Consent: You may withdraw your consent to our collection and use of your information at any time, subject to legal or contractual restrictions.

To exercise these rights, please contact us using the details below.


8. Children's Privacy


Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.


9. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this policy frequently to be informed of how we are protecting your information.


10. Contact Us


If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

eyeTech Solutions 4219 50th ave, St Paul, AB, T0A 3A3 Canada

Email: office@eyetechsolutions.ca Phone: 780-645-3535 Website: eyetechsolutions.ca

 
 

SMS Terms and Conditions (Terms of Service)

Effective Date: January, 1st 2025

By opting in to receive SMS messages from eyeTech Solutions (“we,” “us,” “our”), you agree to the following terms:

1. SMS Messaging Service

By providing my phone number and opting in to SMS text messages from eyeTech Solutions for appointment reminders, and general two-way communication. Msg frequency varies. Msg & data rates may apply. Reply HELP for support. Reply STOP to opt out.

2. Message Frequency

You will receive up to 4 messages per month.

3. Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

4. Privacy Policy

Your information will be handled in accordance with our Privacy Policy.

5. Opt-Out Instructions

You can opt out at any time by replying “STOP” to any SMS message. Reply HELP for support. You may also contact us directly at 780-645-3535 or office@eyetechsolutions.ca.

6. Liability

We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers. By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.

911/E911 EMERGENCY COMMUNICATIONS LIMITATIONS


The Company wants to make sure that Customers are aware of important differences in the way Emergency Services operate when using VoIP services when compared with traditional telephone service. Please find below what Customers need to keep in mind.  

Routing of Emergency Calls
For United States residents, when a Customer makes an emergency call, the Company will attempt to automatically route its call through a third-party service provider to the Public Safety Answering Point (“PSAP”) corresponding to the Customer’s address of record on its account. However, the delivery of the Customer’s physical location to its local PSAP is not guaranteed. It is possible that the Customer’s location will not be provided to the PSAP dispatcher On such occasions, it will be the Customer’s sole responsibility to give the dispatcher its name, location (or location of the emergency) and contact information to receive emergency service assistance. For Canadian residents, a Customer’s emergency call will be directly sent to an emergency call center confirming its identity and location, and then immediately transferred to the local PSAP.

Limitations Due to VoIP Networks
Due to the various dependencies of VoIP networks, the Company cannot and does not guarantee a Customer’s emergency call will go through. Many conditions such as loss of power, Internet access or connectivity and/or several other conditions may cause emergency services to be inoperable. The Company does not have control over those types of situations and therefore cannot be held liable of such inoperability. The Company will take commercially reasonable measures to prevent service outages within its network.  

Outbound CallerID
For emergency services address information to be passed to a Cusomter’s local PSAP dispatcher, the Customer’s outbound CallerID value must be set to the specific DID it is purchasing emergency service for. Therefore, by agreeing to these Terms, a Customer is deemed to have set the outbound CallerID number to the DID it has enabled emergency services for when making an outbound emergency call.  The Company has added an extension to its network where all Customers may call to test their CallerID value. At any time, a Customer may test its outbound CallerID value by dialing ‘1-555-555-0911’ through the Company’s network.  

Limitations on Emergency Services
CUSTOMERS UNDERSTAND THE LIMITATIONS OF THE COMPANY’S EMERGENCY SERVICES AND ASSUMES ALL LIABILITY AND RESPONSIBILITY, AND RELEASES THE COMPANY TO SUCH EXTENT, FOR THE USE OF EMERGENCY SERVICES,AND FURTHER AGREES TO HOLD THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS HARMLESS FOR ANY DAMAGE, WHETHER DIRECT OR INDIRECT THAT MAY RESULT FROM : (1) THE EMERGENCY SERVICES PROVIDED BY THE COMPANY (INCLUDING BUT NOT LIMITED TO SITUATIONS OF UNAVAILABILITY OF EMERGENCY SERVICES AS DESCRIBED IN THESE TERMS AND INCOMPLETE OR INCORRECT LOCATION INFORMATION PROVIDED BY THE CUSTOMER); (2) CUSTOMER’S FAILURE TO OBTAIN ACCESS TO CONVENTIONAL EMERGENCY SERVICE AS PART OF A TELEPHONE LINE SUBSCRIPTION FROM ANOTHER COMPANY UNDER SEPARATE AGREEMENT; (3) CUSTOMER’S FAILURE OR DELAY IN UTILIZING CONVENTIONAL EMERGENCY SERVICE. CUSTOMERS WHO RESELL THE SERVICES FURTHER AGREE THAT THEY ARE RESPONSIBLE FOR NOTIFYING, AND AGREE TO NOTIFY, THEIR CUSTOMERS, CONTRACTORS, AGENTS, EMPLOYEES, ASSOCIATES, SHAREHOLDERS, PARTNERS, AND ANY OTHER POTENTIAL USER OF THE COMPANY’S SERVICES OF THE NATURE AND LIMITATIONS OF THE EMERGENCY SERVICES.  IF A CUSTOMER IS NOT COMFORTABLE WITH THE LIMITATIONS OF EMERGENCY CALLS, THE CUSTOMER MUST CONSIDER AN ALTERNATE MEANS FOR ACCESSING TRADITIONAL EMERGENCY SERVICES, AS REGISTRATION TO EMERGENCY SERVICES IS MANDATORY IN MOST COUNTRIES. FURTHERMORE, THE CUSTOMER AGREES THAT THE COMPANY HAS NO LIABILITY IN RELATION TO THE QUALITY OF THE ADVICE AND SERVICES PROVIDED BY A PSAP.